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Accessibilty

Serving individuals with disabilities

We are committed to provide all Canadians with access to our facilities, products and services and have a series of policies and procedures in place to guide the actions of our employees and Consultants. These policies are intended to address, at minimum, the requirements of the Accessibility for Ontarians with Disabilities Act 2005 and similar or related standards and regulations. Although the current regulations are specific to the province of Ontario, we believe it is good business practice to provide these services throughout our network across Canada.

Our policies and procedures include:

  • Customer service policies to ensure that products and services are made available in a manner that respects the dignity and independence of individuals with disabilities
  • Procedures to follow in the event of a service disruption
  • Training procedures on how best to provide accessibility
  • Procedures on how to handle consumer feedback and/or concerns

Copies of these documents are readily available and can be requested through our Contact Us form or through any of the contact methods shown below. 

Alternative Contact Methods

Call us toll free (Monday to Friday Only):

Across Canada:
1-888-746-6344
7 a.m. - 7 p.m. Central time

In Québec:
1-800-661-4578
8 a.m. - 6 p.m. Eastern time

FAX us at: 1-866-202-1923

Write to our head office:

Investors Group
One Canada Centre
447 Portage Avenue
Winnipeg, MB
R3C 3B6 Canada

Looking for an Investors Group office in your area?
Try our Office Locator.

TeleType Writer (TTY) service for the Hearing Impaired:

* Please note that you need a TeleType Writer (TTY) machine to access this service.
Across Canada (toll-free): 1-866-844-5909*
Local calls (Winnipeg): (204) 943-3385*
8:30 a.m. to 4:30 p.m. Central time